The opportunity
About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
What they're looking for
- Are non-traditional: this role will require leveraging technology and concepts that are not yet established in the world (some of which you will produce yourself).
- Are comfortable operating at all altitudes: discussing strategy and vision with executives, and troubleshooting operations with individual contributors.
- Have extensive experience in taking end-to-end ownership of large, ambiguous: problems, and breaking them down into clear, actionable plans.
- Have direct experience engaging with executives and senior leaders to influence and drive strategic decisions.
