The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Identify and implement improvement opportunities
- Constantly evaluate workflows and find ways for them to be more efficient,: relevant and valuable both internally and externally
- Understand the top user issues and make recommendations to improve Airbnb: products and policies; support the team in being the voice of the customer to the rest of the company.
- Stay connected to the customer by spending at least one hour/week working on: tickets and handling occasional escalated issues.
