Supervisor Order OperationsNew

Lucid Motors
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The opportunity

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.

What you'll do

  • Daily Operations: Lead and work alongside the Order Operations Specialists to ensure consistent daily execution, adherence to standards and timelines, and accurate application of policies and processes.

  • Escalation Management: Own resolution of complex issues across orders, VIN matching, pricing, configuration, invoicing, payments, refunds, and delivery readiness. Proactively identify and escalate critical operational risks and capacity constraints.

  • Orderbook & Delivery: Safeguard orderbook accuracy and delivery readiness by validating vehicle availability, VIN-to-order matching, readiness checks, delivery milestones, and blockers through close coordination with Delivery, Service, and Logistics.

  • Performance Management: Define, monitor, and own KPIs, operational reports, and dashboards that provide clear visibility into order-to-delivery progress, risks, and required actions.

  • Process Improvement: Identify operational inefficiencies and lead process standardization, automation, continuous improvement, and user acceptance testing for system changes.

  • Team Development: Coach and develop team members through structured feedback, knowledge sharing, training materials, and standard operating procedures, building accountability and operational excellence.

What they're looking for

  • Workload Management: Monitor workload distribution, team capacity, and operational priorities to ensure resources are aligned with business needs and delivery commitments.
  • Cross-Functional Alignment: Coordinate with Sales, Delivery, Logistics, IT, Service, Production Control, Finance, Tax, and Accounting to resolve dependencies, support revenue recognition, and deliver business initiatives.
  • + years of experience in order management, operations, or supply chain,: including team leadership or team lead experience.
  • Proven experience coaching and developing operational teams while remaining hands-on in daily execution.