The opportunity
The Supervisor for the Test Coordination Team will be responsible for leading and supporting a team of Test Coordinators, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on day-to-day team management,…
What you'll do
Provide daily supervision and support to the Test Coordinator team.
Serve as the first line of escalation for operational issues, patient and: account inquiries, and procedural uncertainties.
Conduct biweekly 1:1 meetings with each direct report to promote engagement,: identify training needs, and track performance.
Review and approve employee timecards and manage scheduling to align with: clinic and organizational requirements.
Ensure Test Coordinators maintain compliance with specimen handling: protocols, EMR documentation, and patient identification practices.
Monitor key metrics and proactively mitigate issues that could impact operational performance.
What they're looking for
- Education : Bachelor’s degree required (healthcare administration, clinical sciences, or related field)
- Experience : Minimum of 3 years in a supervisory or team lead role within a: clinical or laboratory operations setting; prior phlebotomy or oncology experience strongly preferred.
- Certifications: Phlebotomy Certificate required as per state regulations.
