The opportunity
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
What you'll do
Provide initial and timely responses to all support cases for a variety of: topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code: examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check: them here: https://github.com/supabase/supabase/issues ).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Experienced in customer support, with 3+ years of experience providing: developer support to technical customers.
What they're looking for
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL: queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
