The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Provide customer feedback to internal teams to improve our product and support experience
Make active contributions to help achieve team goals and successes
What they're looking for
- Contribute to the ongoing learning and success of your team, and the company,: by sharing knowledge through mentorship, collaboration, and aiding in the documentation
- This role is required to be located within the greater Vancouver, BC area
- Flexibility to work within the Support team's hours of Operation (5am: 8pm PT, weekdays and weekends)
- Passionate about customer support and about the role it plays in making a customer-centric team successful
