The opportunity
Supervisor Job Description: POSITION SUMMARY Manage a team dedicated to executing Natera’s billing strategy. This essential function will lead our efforts to collect payments for our services from patients and provide support from internal Natera team members Team.
What you'll do
Supervise a team of Patient Success Specialist
Daily supervision of staff to include all department sub-teams
Assists with feedback on hiring, discipline, and performance evaluations.
Ensures the team exceeds all performance KPIs and metrics
Responsible for monitoring and QA of inbound and outbound calls and providing feedback
Responsible for monitoring and QA of emails and faxes.
What they're looking for
- Over sees the process of providing coverage for employee vacation and sick calls.
- Provides backup for scheduling as needed.
- Provides department orientation for all direct reports and coordinates training per job description.
- Assures that ongoing training is provided for established employees.
