The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM),: and associated Atlassian tooling; take ownership of assigned parts of the environment to improve reliability and quality, following established configuration standards and governance
Design and implement Jira configurations including custom workflows, issue: type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices, contributing independently to designs and seeking senior review where needed
Deliver end-to-end migration workstreams within the Jira Data Center to Cloud: program, such as migrating a set of projects or a configuration domain, coordinating with stakeholders on cutover readiness
Configure Jira Service Management projects including SLAs, custom queues, JSM: Forms, approval workflows, and security schemes to support internal service delivery teams
Build and maintain dashboards and reporting using native Jira Cloud tooling;: Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy, and legal reasons. Support and maintain Airbnb's custom Forge applications in partnership with supporting systems engineering teams
Support Atlassian access management, user lifecycle management, and license: hygiene, and contribute to security posture improvements
What they're looking for
- Partner with business stakeholders in requirements-gathering sessions,: translate needs into configuration and automation solutions, and proactively highlight issues or risks in the work
- Configure Atlassian Rovo AI agents and automation rules; evaluate trade-offs: between delivery speed and long-term sustainability, and apply AI responsibly and in context
- Write and maintain automation rules using Jira's native Automation engine and: JavaScript; use the Jira REST API for integrations, data imports, and custom reporting
- Support testing cycles for platform changes and migrations; write and run: test scripts, track defects, and ensure a rollback plan is in place before changes ship
