The opportunity
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33…
What you'll do
Team leadership and coaching
Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
Hold regular 1:1s with team members focused on performance, development and engagement
Commercial performance management
Drive team performance against net revenue growth, retention and upselling KPIs
What they're looking for
- Monitor portfolio performance and identify opportunities to improve merchant engagement
- Implement structured engagement cadences prioritizing merchants at risk of: churn or with strong growth potential
- Support Account Managers in developing strong commercial conversations with merchants
- Operational excellence
