Team Lead - IT SupportPosted today$356K
The opportunity
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine.
What you'll do
Oversee daily IT support ticket queue, ensuring appropriate prioritisation,: timely resolution and SLA compliance. Assign and redistribute workload among support team members based on skills, capacity, and urgency.
Troubleshoot complex problems requiring advanced diagnostic skills and: resolve escalated technical issues. Perform hands-on support for critical incidents requiring immediate attention.
Provide clear directions, instructions, and guidance to the IT support team,: aligning them with organisational goals and service levels.
Lead and execute regional IT projects with a focus on efficiency and effectiveness.
Eliminate ambiguity by documenting, implementing, and maintaining clear policies, procedures, and processes.
Participate in problem management activities to prevent recurring issues.
What they're looking for
- Establish and maintain robust partnerships with site leadership across the region.
- Ensure compliance with applicable export control regulations across multiple: sites, and with IT policies, procedures, and security standards.
- Contribute to continuous improvement initiatives within the IT department.
- Recruit, mentor, and develop a high-performing team of IT professionals.
