The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Direct a team acting as a primary subject matter expert on Adyen's platform,: APIs, core technology stack, and industry-standard integration techniques and best practices.
Lead a Singapore-based team collaborating with regional and global: counterparts to deliver top-tier support to merchants.
Establish, align, and clearly articulate target goals and objectives for the Support department.
Contribute actively to shaping and executing Adyen's overarching global support strategy.
Mentor and support team members in resolving complex merchant technical: challenges and advancing their career paths.
Monitor performance and operational success via KPIs and datasets, using: insights to foster continuous high performance and efficiency.
What they're looking for
- Serve as an escalation point to handle complex issues raised by merchants and executive leadership.
- Proven people manager with a minimum of 5 years of experience building and fostering technical support teams.
- Culturally agile leader skilled at navigating diverse environments and: leading or working alongside geographically dispersed teams.
- Strong problem-solver with an innovative mindset and the ability to design resilient procedures and workflows.
