The opportunity
Every new product, market and payment method we launch needs fraud monitoring, transaction controls, chargeback processes and trained teams in place before it goes live, and you'll be the person who makes sure that happens. You'll report to the Head of Risk and Fraud and act as…
What you'll do
Project delivery across risk and operations teams: You have led cross-functional projects involving Fraud Operations, Risk, Product, Engineering, Compliance, and external partners such as card schemes, processors, and vendors. You plan milestones, track dependencies, and escalate blockers early.
Acquiring and fraud domain knowledge: You understand merchant onboarding and monitoring, transaction fraud, chargebacks and disputes, and the card scheme and PSP rules that shape them. Experience in acquiring, payments, or fintech is strongly preferred.
Requirements to implementation: You translate fraud strategy and regulatory needs into clear implementation plans, such as new monitoring rules, scoring model changes, or case-management workflows. You verify that operations, support, and engineering are ready before a launch, including training, runbooks, and rollback plans.
Tooling: You work fluently in Jira or Azure DevOps, Confluence or a similar: case tool, and Microsoft 365 or Google Workspace. Experience with fraud or risk platforms and BI dashboards is a plus.
Communication and ownership: You write and speak clearly in English, can explain risk trade-offs to non-specialists, and handle pressure well. You take ownership, stay humble and curious, and work in line with SumUp's values.
Experience managing projects that involve several teams, including: Operations, Product, Engineering, Compliance and external partners, with strong planning, dependency tracking and escalation skills.
What they're looking for
- Good understanding of fraud prevention, transaction monitoring, chargebacks,: payment operations or merchant risk, ideally gained in financial services, payments or fintech.
- Ability to turn operational needs and risk requirements into clear: implementation plans, and to confirm that teams are ready before a launch.
- Comfort working with tools such as Jira, Notion or Confluence, Salesforce,: and Microsoft Office or Google Workspace.
- Strong written and spoken English, together with a pragmatic, humble and self: motivated approach that fits SumUp's values.
