Technical Customer Success Manager - EMEAActive$20K–$100K

The opportunity

Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook . Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.

What you'll do

  • A suite of analytics and observability tools, including product analytics ,: replay vision , AI observability , and error tracking

  • PostHog MCP for users and their agents to query and act on their product and business data

  • Data warehouse so users can query product and customer data together using custom SQL insights.

  • Product-led . More than 500K organizations have installed PostHog, mostly: driven by word-of-mouth. We have intensely strong product-market fit.

  • Default alive . Revenue is growing incredibly quickly, and we're very: efficient. We raise money to push ambition and grow faster, not to keep the lights on.

  • Well-funded. We've raised more than $180m from some of the world's top: investors. We're set up for a long, ambitious journey.

What they're looking for

  • Technically capable. You don't need to be an engineer, but you should be: comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) and advise on configuration best practices across all PostHog products.
  • You get how product teams work . You know the roles, how they collaborate,: and how they ship features - so you can help them use PostHog to solve real problems. For example, why running experiments matters, how to use product analytics and session replay together to find drop-off points and test fixes, or when error tracking helps teams ship better.
  • Strong customer focus. You need to help our users and remove any blockers to: them using PostHog effectively – not route them elsewhere and move on.
  • Able to work at scale. You'll have around 40 customers. You can't treat them: all the same, and you won't try to.