The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Lead critical Service Quality Improvement programs across Product, Engineering, Data Science, and Operations.
Establish and define key quality metrics and frameworks to track and: continuously improve the rider experience across all operating markets.
Drive strategic initiatives to proactively identify, prioritize, and manage dependencies and risks.
Align stakeholders across the organization and represent the programs to: executive leadership to remove blockers and drive accountability.
Apply strong technical judgment to evaluate system trade-offs, improve: scalability, and ensure delivery quality.
Manage program roadmaps, portfolio prioritization, and resource allocation to: ensure timely delivery and success of core business outcomes.
What they're looking for
- + years of experience managing highly complex cross-functional programs with: a holistic understanding of business-wide functions (e.g. Product, Eng, Operations, etc).
- Proven track record of driving large-scale, ambiguous technical programs: end-to-end, managing cross-functional dependencies, timelines, and risks across multiple stakeholders.
- Strong technical background with the ability to engage credibly in technical: design discussion with engineering and evaluate technical trade-offs.
- Aptitude for analyzing disparate data points and metrics into structured: priorities and actionable burndown paths to drive incremental, measurable quality gains.
