Account ManagerPosted today
The opportunity
Responsible for building and nurturing long-term relationships with a select portfolio of high-value logistics and supply chain clients, acting as their main point of contact to ensure satisfaction, identify growth opportunities, and drive revenue. The role involves…
What you'll do
Establish and maintain effective trust-based relationships with customer: contacts, including shippers and receivers, through professional and timely communications and inquiry responses
Responsible for understanding current market trends to successfully offer: pricing to customers’ requests for quotes, identify risks and opportunities, up- and cross-sell services, understand and develop customer-level plans around carrier rules tariff changes
Conduct market analysis, present proposals, and manage contract negotiations,: including renewals and expansions
Develop and implement strategic account plans to meet client objectives and achieve company growth targets
Manage account profitability, monitor financial reports, and assist with billing and collections
Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
What they're looking for
- Optimize load bookings and carrier selection
- Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
- Correspond with internal teams (procurement, operations, customer service,: finance) to ensure seamless and excellent service delivery, meeting client KPIs and SLAs
- Maintain current customer rates, fuel surcharges, and accessorial schedules: in the Transportation Management System
