The opportunity
About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
What they're looking for
- Collaborate across teams to identify opportunities for improvement, reduce: friction, and enhance overall customer satisfaction
- Help shape the vision and strategy of a new team, contributing to its: long-term success and influence across the organization
- Have 8+ years of experience in program management, operations, or support: engineering, with a focus on building scalable processes and tooling
- Have shipped or maintained tools and automations (dashboards, ETL pipelines,: low-code apps) that eliminated manual work and scaled beyond a single team