The opportunity
Notion is growing rapidly and shipping new features and product improvements at a high rate to meet the needs of our customers.
What you'll do
Manage critical user experiences and internal workflows focused on improving: product quality, influencing the development of new features, and supporting end users at scale
Continuously improve Notion’s bug-reporting and feature request funnels, from: user-facing intake to escalation, tagging, tracking, reporting, and followup
Make data-informed recommendations for how to collect and prioritize feature: requests, scale internal escalation processes, and resolve bugs and other product quality issues
Collaborate with Product and Engineering teams to measure and drive CX’s bug: management effectiveness and efficiency through tooling, process, and training improvements
Collaborate with Engineering to improve incident management workflows,: ensuring clear escalation paths, timely communication, and effective resolution of customer-impacting issues
Build and maintain documentation, trainings, and QA processes for customer: support issues related to quality, reliability, performance, and qualitative product feedback
What they're looking for
- Be an advocate for our customers and a thought partner to CX and Product partners
- years experience in customer support operations, product operations,: technical support, customer experience, or related field
- Demonstrated experience leveraging AI to streamline cross-functional programs or processes
- Experience working directly with engineers, product managers, or other: technical roles as well as CX or customer-facing roles
