The opportunity
As a member of our growing Renewals team, you will be instrumental in defining, testing, and scaling a renewals model that balances high-volume scale with top-down positioning across the Japan market. Based in our Tokyo office, you will partner closely with customers and…
What you'll do
Own, drive, and lead the renewals process for customers in the Japan market,: in collaboration with the account team, to preserve and improve customer contracts and relationships.
Actively engage with key decision-makers to understand customer requirements,: demonstrate the value of Asana, and uncover roadblocks to ensure on-time renewals.
Negotiate and execute renewal contracts that align with customer goals in partnership with Finance and Legal.
Engage with at-risk customers and develop prescriptive strategies to mitigate: potential churn and improve retention.
Communicate renewal risk clearly, take the lead in developing resolution: strategies, and escalate wherever appropriate.
Discover and identify upsell and cross-sell opportunities during the renewal: process to maximize customer growth.
What they're looking for
- Maintain and report an accurate 90–120-day rolling forecast of renewals and: proactively manage risks and opportunities within the forecast.
- Track and contribute to key business outcomes, including Renewal Rate, Net: Retention Rate (NRR), renewal attainment, and expansion.
- Maintain accurate customer and renewal information in Salesforce and other relevant systems.
- Assist with enhancing and improving systems, tools, and processes to increase team efficiency and scalability.
