The opportunity
Our Technical Services (TS) team members use their exceptional problem solving and customer service skills in conjunction with their deep technical experience to advise customers and to solve their complex MongoDB problems.
What you'll do
Develop, maintain, and continually improve internal training materials: (videos, slides, reference materials, evaluations, etc.)
Identify technical and procedural training needs across the team
Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring
Build out the training curriculum, module hierarchy and training policies
Foster subject-matter expert contributions to the creation and review of technical content
Establish and report on training KPIs and success metrics
What they're looking for
- Create environments and technical exercises for hands-on engineering workshops
- Improve practices and tooling related to the training content lifecycle
- Evaluate and recommend the most effective delivery methods for training
- Suggest the appropriate cadence to keep key skills fresh as well as: supporting new product and feature readiness across the organization
