The opportunity
As a Technical Services Engineer, you will help customers build, deploy, and operate AI applications on a new MongoDB platform. You will investigate issues across application behavior, agent workflows, APIs, cloud infrastructure, and data services, while contributing to the…
What you'll do
Supporting customers and internal stakeholders working with AI applications and agentic workflows
Investigating issues involving LangGraph execution, MCP and tool: integrations, model-provider behavior, memory, checkpoints, streaming, retries, and timeouts
Reading and debugging, Go, Typescript and Python services and agent implementations
Troubleshooting Docker and Kubernetes workloads, including deployments,: containers, networking, secrets, resource failures, and deployment configuration
Using logs, metrics, traces, and application errors to form hypotheses and identify root causes
Troubleshooting MongoDB Atlas connectivity, authentication, TLS, network: access, indexing, and vector-search issues
What they're looking for
- Reproducing customer problems, developing workarounds, and driving issues through resolution
- Communicating clearly with customers during complex or high-impact incidents
- Creating knowledge articles, troubleshooting guides, diagnostic scripts, and reusable runbooks
- Partnering with Engineering, Product, Security, and other Technical Services: teams on escalations and product improvements
