The opportunity
As a Senior Technical Services Engineer, you will provide technical leadership for customers operating AI applications on a new MongoDB platform. You will own complex investigations across application behavior, agent workflows, APIs, cloud infrastructure, security, and data…
What you'll do
Owning complex and high-impact customer investigations involving AI applications and agentic workflows
Leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers
Leading investigations into agent workflows, tool calls, model-provider: integrations, memory, checkpoints, streaming, retries, and timeouts
Reading and debugging Go, Typescript, Python services and agent: implementations; using logs, metrics, traces, and diagnostic tooling to develop evidence-based conclusions
Troubleshoot Kubernetes and containerized workloads, including deployments,: images, secrets, resource failures, and networking
Serving as a technical subject-matter expert for AI application support and related distributed-system issues
What they're looking for
- Creating and improving troubleshooting methodologies, knowledge articles,: diagnostic scripts, and reusable runbooks
- Mentoring and coaching engineers in AI fundamentals, cloud-native operations,: customer communication, and troubleshooting methodology
- Partnering with Engineering, Product, Security, and other Technical Services: teams to communicate customer impact and influence product improvements
- Reviewing recurring issues and identifying opportunities to improve support: processes, tooling, and customer self-service
