The opportunity
MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database…
What you'll do
Work alongside our largest customers and partners to solve complex issues: involving architecture, performance, recovery, and security
Serve as an expert resource on standard methodologies for running MongoDB at scale
Act as an advocate for customer and partner needs by collaborating with: product management and development teams
Contribute to internal projects, such as the software development of support: tools for performance, benchmarking, and diagnostics
Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem
Work with top ISV partners to ensure excellence for joint customers
What they're looking for
- Solid hands-on experience with systems engineering, including Linux: performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
- A strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
- Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
- Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
