The opportunity
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB…
What you'll do
This schedule includes a mandatory 1 hour lunch break to ensure hand-over to 2nd shift from 3 - 4 PM.
Systems engineering experience, including Linux performance, memory: management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
Experience building and maintaining complex mission-critical production database systems
Be able to read code, and basic coding/scripting ability in one or more: languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
What they're looking for
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Genuine desire to help people
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
