The opportunity
This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live…
What you'll do
Serve as a post-sales technical SME on complex product integrations,: including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
Lead customer-facing technical engagements , including discovery sessions,: best practice consulting, and hands-on configuration of technical workflows.
Collaborate with Product to surface emerging technical pain points for: exploration and stay ahead of new product capabilities that inform our customer engagements.
Enable our Technical Support team to focus on break/fix issues for existing: configurations while you work upstream with customers to design and launch those configurations.
Execute solutions explored in pre-sales conversations to ensure continuity: between customer expectations and delivered outcomes.
Translate technical depth into scale, converting insights and one-off: solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.
What they're looking for
- Customers receive enterprise-grade technical guidance and configuration: support during implementation and post-live optimization activities
- Ashby expands its customer offerings while enabling more effective: specialization of responsibilities with cross-functional partners like Product and Support
- Professional Services opens new revenue streams via defined technical services offerings
- Technical workstreams operate collaboratively with core implementation: workstreams and customer success motions
