The opportunity
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for…
What they're looking for
- Monitor and improve: Track customer health metrics, proactively identify risks, and take action to maintain high satisfaction and retention
- Technical expertise: Strong technical background with experience in software integration, APIs, and enterprise technology environments
- Customer-facing experience: Proven track record in technical account management, solutions engineering, or a similar customer-facing technical role
- Problem-solving skills: Ability to diagnose complex technical issues and develop creative, effective solutions
