Senior Customer Success Architect, FranceActive

Remote · WorldwideTechnology

The opportunity

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

What they're looking for

  • Provide immediate onboarding activities
  • Work with assigned customers to build Customer Success Plans, establishing: critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Program manage account escalations Provide insights with respect to the: availability and applicability of new features in GitLab as relevant
  • Support GitLab Services in identifying and recommending training opportunities