The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Provide our customers with the help and instruments they need for them to: successfully accept payments globally
Be a key source of knowledge on the Adyen platform, products, APIs, financial: services, the underlying web-stack technologies, and industry-standard integration methods and best practices
Support merchant technical personnel, leveraging knowledge and expertise to: troubleshoot technical and operational problems to create the best possible merchant experience
Advise merchants regarding the best implementation practices as well daily: operation practices and also addressing specific merchants’ issues
Serve as a feedback loop for the organization, gathering merchant’s feedback,: evaluating merchant needs, and communicating these to product and management personnel
You have minimum 4 years of experience and preferably experienced in technical support
What they're looking for
- You love to provide operational and technical assistance to merchants and: troubleshooting via phone, web-based tools and email
- You make quick informed decisions under pressure and prioritize appropriately: based on urgency and necessity for both internal and external requests
- You’re creative and innovative, have strong problem-solving capabilities and: are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
- You have a background of how financial services work such as reconciliation, reporting or payouts
