The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Provide IT technical support to employees in-person and remotely
Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
Provide In-office AV support managing conference room equipment and supporting live events
This position will require being in the office up to 5 days per week (with: occasional travel to other office locations)
While you are working a standard work shift, you will be supporting other: remote offices in different time zones during your shift.
Support account provisioning and de-provisioning via Okta and Google Workspace
What they're looking for
- A self-starter ability to multitask, prioritize issues based on severity and work independently
- Maintains high attention to detail and follows a task to completion
- Approach users' issues with empathy
- Ability to communicate clearly with users directly via email, chat, and video conferencing
- Demonstrate excellent writing skills
- Ability to troubleshoot and administer Apple computers and mobile devices
- Basic understanding of wired and wireless networks
- Experience with Google Meet and Zoom device configuration and troubleshooting
