The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Be the first point of contact for our merchants and commercial teams for: financial related issues (reconciliation, payouts, payments settlements, payment status amongst others). This means reactive/proactive communication in Portuguese and English with our merchants both via email and on the phone.
Educate and advise our merchants’ financial teams on how to best gain value: from our platform, financial products and features.
Receive and analyze merchant pain points and work closely with Adyen’s: Finance Product and Development teams to improve or build new products to facilitate merchant’s operations.
Be a key source of knowledge on the Adyen platform and APIs,: industry-standard integration methods and best practices.
You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence).
Be an internal product advocate, track product processes and contribute to: the platform feeding back feedback and issues you get back from merchants.
What they're looking for
- You have at least 3 years of experience as a Technical Support Engineer /: Technical Solutions Consultant, or equivalent, with exposure to payments or financial products.
- Available to work 3 days on site in Morumbi/SP. We offer a relocation package: from 150km away from the city, if needed.
- You have excellent written and verbal communication skills in English.
- You have an affinity with API's, Postman, with internet technologies and: knowledge of technical processes (think HTML / JavaScript / Scripting).
