The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Owning customer inquiries end-to-end (how-to questions, technical break-fix: issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
Becoming a trusted product expert—mastering the dashboard, integrations,: troubleshooting steps, and best practices
Driving increased product adoption by enabling customers to effectively: utilize the platform and achieve their desired outcomes.
Collaborating effectively with your own team members, Customer Success,: Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
Contributing to process improvements and internal enablement while actively: documenting and sharing knowledge to elevate teammates and customers.
What they're looking for
- –3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
- A degree from an accredited college or university, a technical boot camp: certification, or equivalent practical experience.
- Proficiency with case management tools (e.g., Salesforce, Zendesk) for: efficient inquiry management and resolution.
- Hands-on experience with HTML, CSS, APIs, and/or SQL
