The opportunity
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
What you'll do
Develop deep technical expertise and continuously learn as the product evolves.
Investigate complex escalations, lead high-stakes technical calls, and drive: solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor: the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive: improvements, and advocate for customers in shaping the evolution of our platform.
Become a trusted resource on Real User Monitoring, handling escalations,: guiding troubleshooting, and driving resolutions.
Lead investigations into session-related issues, telemetry gaps, SDK behavior: inconsistencies, or performance metrics anomalies.
What they're looking for
- Partner with Product and Engineering to escalate issues, validate: improvements, and influence the roadmap based on real-world use cases.
- Contribute to internal tooling, playbooks, and enablement resources that: scale RUM knowledge across the Solutions team.
- Grow your expertise in platform-specific behavior (e.g., JS frameworks,: native mobile SDKs) while keeping a strong focus on holistic end-user experience.
- A self-driven problem solver with an obsession for excellence and continuous: learning. You thrive in ambiguity, take initiative, and push beyond expectations.