The opportunity
We are seeking a highly autonomous, tech-forward, and experienced Manager to lead the training and development efforts across our Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams.
What you'll do
Strategic Alignment: Leverage a strong strategic mindset to align all training initiatives with the company’s long-term business objectives and operational goals.
AI Integration: Utilize artificial intelligence tools to optimize the creation of training materials, automate administrative workflows, and enhance modern e-learning experiences.
Identify Training Needs: Collaborate with supervisors and line managers across PCs, Billing, Patient Experience, and Document Control to assess current and future training requirements through job analysis, career pathing, and performance appraisals.
Design Training Plans: Develop individualized and team-wide training and development plans that address operational expectations.
Curate Materials: Review, select, and maintain training resources to ensure they are current, accurate, and highly effective.
Tailor Methodology: Deploy a wide variety of modern and traditional training methods (mentoring, coaching, on-the-job, in-classroom, e-learning, workshops, and simulations) to suit different adult learning styles.
What they're looking for
- Experience: 5+ years of experience leading training programs, ideally for: inside sales or revenue-generating teams. Familiarity with recognized sales methodologies (e.g., Sandler, The Challenger Sale, SPIN) is a major plus.
- Education: Bachelor’s degree in Education, Human Resources, Business, or a related field is preferred.
- Certifications (Preferred): Standout candidates will hold credentials in L&D (e.g., CPTD, APTD), process improvement (e.g., Lean Six Sigma Green/Black Belt), or healthcare compliance and billing (e.g., CPB, CPC, HIPAA).
- Industry Knowledge: A background in medical billing, healthcare document control, or patient experience is highly preferred.
- Language: Bilingual (English and Spanish) is strongly preferred.
- Technical Skills: Highly tech-savvy with proficiency in Learning Management Systems (LMS), generative AI tools, data analytics platforms (e.g., Snowflake, Power BI), and instructional design software (e.g., Articulate 360).
- Communication: Excellent communication, writing, and leadership skills, with a strong ability to produce clear reports and training manuals.
