The opportunity
Customer Education helps people and organizations build the skills and confidence to use AI effectively. We create courses, live learning, community programs and product education that help people apply OpenAI’s products to their work.
What you'll do
Own the education roadmap for people getting started with AI at work.: Identify the skills they need, where they get stuck and the opportunities to help them make meaningful progress.
Build and deliver role-based learning. Create courses, live sessions,: demonstrations and exercises grounded in the work people actually do, helping learners apply AI to useful tasks in their own roles.
Develop and test new approaches to AI education. Experiment with how concepts: are explained, how practice is structured and how learners are supported. Turn what works into frameworks and resources that others can adapt and use.
Help people build lasting skills and confidence. Design learning that helps: people move from a first useful experience to independent, repeat use, with clear paths into more advanced education.
Stay close to the product and the learner. Explore new capabilities: firsthand, listen to customers and work with Product and customer-facing teams to keep education relevant as their needs change.
Measure and improve your work. Assess whether people are developing skills: and applying what they learn, then use those insights to improve the learning experience and guide future investment.
What they're looking for
- Have built and led education programs that help people develop practical skills and change how they work.
- Are an engaging teacher and clear writer who can make complex ideas: accessible and exciting without oversimplifying them.
- Are energized by AI’s potential for workers and curious about how to help: people who are uncertain, skeptical or just getting started.
- Use AI actively in your own work, test what you teach and can explain both: where it helps and where human judgment matters.
