The opportunity
We're a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets.
What you'll do
Engage with customers via Zoom calls and email as a technical consultant: during the post-sales journey, providing product, solution, and best-practice guidance.
Partner with Customer Success Managers to go deep on GitLab use case: implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
Deliver practical, customer-specific enablement through webinars, hands-on: labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
Provide technical and architectural guidance that helps customers adopt: GitLab capabilities and connect technical decisions to the outcomes they care about.
Align with Account Executives and Renewals Managers to share customer-facing: subject matter expertise that supports customer business objectives
Develop and deliver workshops, demos, and other reusable enablement content: in collaboration with cross-functional partners.
What they're looking for
- Build and maintain specialty competency in one or more technologies aligned: to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
- Contribute to customer-facing learning resources, including GitLab: documentation, YouTube content, and enablement programs such as the Digital Journey.
