The opportunity
At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely…
What you'll do
Handle and resolve high-priority cases across all harm and risk areas,: ensuring timely and appropriate resolution in line with policy and legal requirements.
Operate across multiple systems and tools to manage user reports and tickets,: internal escalations, and other high priority investigations.
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
Identify and implement process improvements and automation opportunities to: increase efficiency, accuracy, and coverage.
Conduct quality reviews and provide feedback to improve consistency across global teams.
Analyze trends and generate insights from escalation and case data to inform: policy, product, model behavior, or detection improvements.
What they're looking for
- Maintain exceptional accuracy, judgment, and composure under pressure when: handling sensitive or time-critical situations.
- Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.
- Have 5+ years of experience in trust & safety, content moderation,: investigations, fraud, or developer risk operations.
- Have experience working in incident response, law enforcement response, or escalations management.
