The opportunity
At Stripe, our Bengaluru office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
What you'll do
Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
Run and interpret Hubble/SQL queries and build simple dashboards to track: migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
Execute and validate reporting and API integrations for large users during: migrations; troubleshoot data, sync, or integration issues.
Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
What they're looking for
- Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.
- Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
- Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
- User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
- Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.
- User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.
- Technical Familiarity:
- Some experience with SQL.