VP, Member & Provider Services and OptimizationNew$219K–$287K

Hi, we're Oscar. We're hiring a Vice President to oversee our Member & Provider Services and Optimization Team Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.

What they're looking for

• Be a primary voice of customer and advise and direct internal projects to: ensure they are aligned with our experience goals
• Lead a multi-leveled organization, including multiple levels of managers, to: exceed targets in quality and productivity, optimizing every interaction to balance member empathy with regulatory and fiscal requirements.
• Ensure teams are equipped and future-ready through advanced service tools and: professional development, and build a talent bench that fosters growth for both individual contributors and new leaders.
• Lead a culture of continuous optimization, using data-driven root cause: analysis to identify systemic pain points in the member and provider experience and deploying sustainable, scalable solutions.