The opportunity
The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards…
What you'll do
Oversee workplace operations at your site(s), providing direction on all: workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
Make sound, independent operational decisions by balancing business impact,: risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
Lead, coach, and motivate a team of workplace services professionals,: providing direction, coaching, and performance management to drive team excellence and continuous improvement.
Build and maintain strong relationships with internal stakeholders, including: senior leadership, department heads, and cross-functional teams.
Develop a strong rapport with locally assigned Stripes.
Own operational performance for your site by monitoring service levels and: utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
What they're looking for
- + years of experience in workplace/hospitality management in a fast-paced: environment with a strong customer service orientation and an understanding of operational best practices
- Strong demonstrated ability in facilities management, vendor, and budget management
- Strength in building relationships with key internal partners to ensure: efficiency and understanding on cross-functional projects
- Experience managing a team focused on customer service, hospitality, and: operations, with the ability and desire to develop and coach your team
- Ability to synthesize operational data, stakeholder feedback, and business: context into clear recommendations that support sound decision making
- Outstanding written and verbal communication skills
- Proficiency in Google Suite, Slack and Jira
- A clear willingness to take a hands-on approach and dive into the details
