The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Own the success and retention of a portfolio of Flexport clients, managing: relationships independently and proactively — you identify problems before clients raise them.
Lead all client communications and strategic engagements, including: QBRs/MBRs, without requiring support from senior teammates for routine situations.
Identify and execute cross-sell and upsell opportunities within your book of: business, owning the commercial outcome end-to-end.
Collaborate cross-functionally with Operations, Product, Sales, and: Implementation to solve client problems with urgency and creativity.
Analyze client performance data to spot trends, anticipate risks, and bring: data-backed recommendations to every client conversation.
Develop a clear point of view on each client's business: not just their Flexport usage, but their supply chain strategy and where Flexport fits.
What they're looking for
- Work closely with Hunters from the beginning of the customer journey to: ensure a seamless transition and long-term client success.
- + years of experience in account management, direct sales, client success, or: a similar client-facing role; logistics, supply chain, or SaaS background preferred.
- Proven ability to independently manage a portfolio of accounts, with: measurable retention and expansion results.
- A demonstrated track record of identifying and closing cross-sell/upsell: opportunities — you move deals forward without being pushed.
