Account Manager - North America - Enterprise SegmentActive$52K–$104K

ElevenLabs
Apply now

The opportunity

You will own the full commercial relationship and customer success across a book of 25 to 50 enterprise accounts - the builders, innovators, and product teams at companies between 2,000 and 10,000 employees who are defining what AI-native experiences look, feel, and sound like.…

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • to 7 years of Account Management or Customer Success experience in B2B SaaS,: Developer Tools, or AI/ML products - you have specific, quantified wins at the enterprise level and you can speak to them clearly
  • You own revenue outcomes end to end at the enterprise level: quota, retention, and expansion - and you run the full expansion motion yourself without a sales handoff
  • You've been in deals where the champion and the economic buyer aren't on the: same page, and you know how to navigate that without losing the relationship or the deal
  • You can hold a technical conversation with a developer or engineering team: and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
  • You use product data to stay ahead of your accounts: spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
  • You can present to a C-suite, troubleshoot with an engineering team, and: close with a procurement lead - sometimes in the same week - and you make each conversation count
  • Experience in the voice AI, audio AI, or conversational AI space
  • Experience selling or expanding into multiple products within a platform