The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own a portfolio of mid market customers across ANZ, with full accountability: for renewal, upsell and cross sell
Prioritise ruthlessly across the book, directing time and executive attention: to the accounts where growth or risk is most material
Generate your own expansion pipeline through usage analysis, whitespace mapping and maturity assessment
Build durable relationships with marketing, CRM and digital leadership, and: multi thread beyond a single champion
Partner with Customer Success to run account plans and business reviews that: connect Braze performance to customer outcomes
Develop tailored commercial proposals and lead renewal and expansion negotiations to close
What they're looking for
- + years of progressive experience in SaaS sales, account management or: similar, with demonstrated success driving revenue growth and retention
- Minimum 3 years owning SaaS customer relationships end to end, including: accountability for renewals, upsell and expansion
- Experience managing portfolios with annual contract values from 150K to 500K
- Proven track record of consistently exceeding commercial targets in fast paced, high growth environments
- Demonstrated ability to build relationships and sell value to senior marketing, CRM and digital stakeholders
- Experience in the Martech, Adtech or broader CX space is highly regarded,: including CRM, marketing automation, customer analytics, email or content marketing
- Excellent collaborator with a proven ability to work across Customer Success,: Services, Marketing, Partnerships and Sales
- Exceptional communicator, a confident presenter, persuasive writer and: trusted relationship builder with strong verbal, written and numerical fluency