The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for a portfolio of Strategic Connectivity: accounts by building and managing the strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact. In particular, this role is focused on: Delivering impeccable customer service at scale to underserved communities
Developing engagement strategy and content for underserved communities that: enables continuous growth and self-support
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow business
Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
Help define and shape the overall social impact narrative for Starlink,: documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas
What they're looking for
- Manage strategic partnerships with key external stakeholders, including: international aid organizations, philanthropic entities, and regulatory bodies
- Define and advocate for internal policy changes that make social impact a: foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity
- Bachelor's degree
- + years of consulting, project management, or strategic planning experience
