The opportunity
As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving…
What you'll do
Own a portfolio of 8–12 strategic Enterprise customers, with clear: accountability for retention, expansion, and overall account health
Maintain and grow revenue and usage within your book of business by: identifying, pitching, and executing on upsell and cross-sell opportunities
Build and execute detailed account and territory plans, including QBRs and: executive reviews that highlight results, surface risks, and align on future growth
Lead frequent customer conversations (status calls, roadmap discussions,: upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp
Own end-to-end execution of renewals and expansions, from discovery and: solution design through commercial negotiation and close
Serve as a Ramp product expert, proactively uncovering workflow gaps and: recommending solutions that save customers time and money, while guiding them toward deeper platform adoption
What they're looking for
- Partner cross-functionally with Product, Design, Engineering, Sales, CSMs,: and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions
- Provide structured feedback to product and leadership teams, translating: customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap
- Navigate and align internal and external stakeholders, including C-suite: executives, investors, partners, and cross-functional teams
- Use data and analytics to inform your strategy, monitor account performance,: and communicate impact and opportunities in a clear, grounded way
