The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
Execute collections activities in adherence to established SOPs for: collecting, suspending services, and escalations
Assist with dunning workflows and customer engagement on past-due balances
Help monitor DSO, aged balances, and maintain a clean AR ledger
Serve as a first line of response for AR/collections inquiries across email: and ticketing platforms, treating every interaction with professionalism and urgency
Investigate and resolve inquiries independently when possible; escalate when required
What they're looking for
- Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
- Maintain thorough documentation of customer interactions, disputes, and resolutions
- Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success,: and Legal to help resolve account issues
- Provide AR/collections data and support for monthly and quarterly close