The opportunity
We’re looking for an Accounts Receivable Collections Analyst to manage a portfolio of customer accounts and help collect payments on time. You’ll investigate overdue balances, resolve payment issues, and build relationships with customers’ Accounts Payable teams.
What you'll do
Manage collections for assigned accounts through email and phone outreach.: Prioritize overdue balances and follow through on commitments to help meet cash collection and days sales outstanding (DSO) targets.
Review account aging and collection activity daily. Keep records of customer: conversations, payment promises, disputes, and next steps accurate and up to date.
Build relationships with customers’ Accounts Payable teams and act as their: point of contact for collections and payment questions.
Coordinate incoming requests and handle initial escalations. Resolve issues: promptly and bring in the right team when a problem needs further review.
Investigate complex account balances and recommend next steps based on the: facts, customer history, and payment risk.
Research invoice and payment discrepancies, reconcile account information,: and work with the appropriate teams to resolve customers’ AR/AP questions.
What they're looking for
- Work with Credit to arrange and monitor approved payment schedules for overdue accounts.
- Lead biweekly reviews with business leaders on open receivables, collection: risks, and the actions needed to resolve them.
- Work with Credit, Account Management, Sales, Disputes, and Legal to resolve: issues that delay payment while maintaining professional customer relationships.
- Use approved AI tools to summarize account histories, analyze aging data, and: draft follow-ups. Verify amounts and claims before acting, protect customer information, and work with the AR manager to test and document process improvements.
