The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Lead customer engagements focused on driving adoption, for example:
BrazeAI Workshops: marketers leave with one or two agents built or prototyped and a way to measure their impact
AI Accelerators a 2–6 week engagement with a named objective and weekly: working sessions, guiding the customer from use case ideation to the launch and initial impact reporting of the new strategy
AI Diagnostics: assess a customer's messaging program, data, and current BrazeAI use, benchmark their maturity, and deliver 3–5 prioritized actions and a read on readiness for our AI Expert Services add-ons
Demonstrate and document best practices, playbooks and AI solutions recipes: to existing customers and key partners.
Work with customers to identify and prioritize use cases that will drive their business goals
What they're looking for
- Collaborative and trusted: You are experienced working directly with enterprise customers and develop strong, consultative relationships. You lead with curiosity and have deep empathy for customers. You have a demonstrated track record of persuading others and influencing without owning the account
- An engaging facilitator: You have had experience running workshops, hackathons, enablement programs, or embedded consulting engagements. You are an enthusiastic presenter who can run a room of marketers with very different skill levels and have them building within the hour. You’re able to adapt your message to marketers vs executives on their road to AI adoption
- Experienced: You have 4+ years in a customer-facing technical role such as: solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting
- Braze-savvy: You have worked with Braze enough to look at a Canvas, a: Catalog, or a whole strategy and be able to determine opportunities with BrazeAI that would improve business outcomes
- Intellectual curiosity and fluency in Applied AI: You understand how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing and optimization. You have experience with MCP, LLM tooling, or building skills and templates for AI assistants
- Mar-tech savvy: You understand the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer's solution, with domain knowledge in two or more of: AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile
- Structured and organized: You can take initiative to structure a working plan, clearly define objectives, prioritize activities across multiple engagements at one time and you’re comfortable building process while doing the work
- A problem solver: You are able to break a complex problem into components and collaborate with the right people to efficiently get to a solution
