The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed,…
What you'll do
Responsible for the overall planning, design, delivery and promotion of CS: bot management platform(knowledge base, chat flow, ticket center, etc.)
Use big data and AI to improve the working efficiency of CS operations: including corpus training, SOP design, assistant reply and case summary, etc.
Collaborate closely with cross-functional teams including engineering, UI/UX: design, and CS operations team to achieve product objectives.
Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
What they're looking for
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills.
- Excellent problem solving and analytical skills.
