The opportunity
As an Air Operations Associate , you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.
What you'll do
Execute end-to-end air shipments: Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
Input data into system to create file, completing Mawb and Hawbs, ensure: correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
Timely invoicing to clients/ agents as well as checking and confirm incoming: invoice of sub-contractors on time & correctly.
Customer service by following up on customer advices/request or claim and: feedback to customer and overseas and make respective shipment arrangement
Inform senior/manager if any irregularities or problems that require: assistance and to feedback on subcontractors’s standards and services.
Ensure all operational activities comply with international shipping: regulations, company policies, and customer SOPs.
What they're looking for
- Bachelor’s degree in logistics, supply chain, business, or related fields.
- –2 years of experience in air operation or related roles in freight forwarding/logistics.
- Fluent in Vietnamese, with good written and spoken communication. Good: communication of written and spoken English.
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
- We are looking for candidates who are flexible and open to work on weekends.
