The opportunity
About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational…
What they're looking for
- Identify where AI, LLMs, classifiers, or lightweight tooling can materially: improve operational work, while designing appropriate evaluation, monitoring, human review, and fallback paths.
- Establish measurement and quality frameworks for operational systems,: including golden sets, sampling strategies, reviewer calibration, false-positive and false-negative monitoring, and system-health metrics.
- Partner with operational leaders to understand their workflows, identify root: causes and bottlenecks, and turn high-value needs into scalable systems rather than one-off analyses.
- Collaborate with Product, Engineering, Policy, Legal, Safety, Support, and: other partner teams to translate user and operational insights into better tools, processes, and outcomes.
