The opportunity
As an Associate Onboarding Manager, you are a detail-oriented and proactive customer partner who is passionate about delivering a seamless onboarding experience. You are highly organized and thrive in structured environments, where you can manage timelines, execute repeatable…
What you'll do
Serve as the primary onboarding guide for new customers, ensuring a smooth: and timely implementation experience
Partner with prospective customers who have expressed interest in Justworks,: identifying opportunities to deliver early value and support conversion and revenue growth
Monitor onboarding progress through internal checklists to ensure completion of all required steps
Identify onboarding blockers and proactively work to resolve them with internal partners
Triage and respond to inbound customer questions within SLA
Ensure accurate first payroll milestone is met and educate customers on payroll tools and capabilities
What they're looking for
- –3 years of experience in a customer-facing, operations, or support role
- Strong organizational, written, and verbal communication skills
- High attention to detail with the ability to manage multiple priorities
- Ability to follow structured processes while adapting to customer needs
- Aptitude for learning new products and subject matter
